Last Updated: August 21, 2026
This Refund Policy outlines how Mahadev Online Book handles refunds, withdrawals, and disputes related to deposits and gaming activities. Please read this policy carefully before using our services.
1. Withdrawal Policy
Withdrawals are processed as follows:
Withdrawal Eligibility:
- You must have a verified account with complete information
- You must have completed identity verification (KYC – Know Your Customer)
- Your account must be in good standing (no violations of Terms of Service)
- Minimum withdrawal amount: ₹100 (or equivalent)
- Maximum withdrawal amount: ₹100,000 per day (or per policy limits)
Withdrawal Processing Times:
- Bank Transfer: 2-5 business days after approval
- UPI: 1-2 business days after approval
- Wallet Services: 24-48 hours after approval
Processing times exclude weekends and public holidays.
Withdrawal Fees:
- No withdrawal fees for amounts ₹100 – ₹10,000
- Service fee (if applicable) will be clearly communicated before processing
- Payment gateway fees may apply for certain methods
2. Refund Conditions
Refunds are granted under the following circumstances:
When Refunds MAY Be Granted:
- Duplicate Transactions: If you accidentally deposit twice, we will refund the duplicate amount within 2-3 business days
- Unauthorized Transactions: If someone accessed your account without authorization, we will investigate and refund if fraud is confirmed
- Technical Errors: If a technical glitch caused an unintended transaction, we will review and may refund
- Deposited Funds Not Used: If you deposit funds and do not use them for any bets, you can withdraw the full amount
- Bonus Abuse: If promotional bonuses were claimed but unused, associated funds may be refunded
- Account Closure: Upon account closure, remaining balance will be refunded within 5-7 business days
When Refunds CANNOT Be Granted:
- Lost Bets: Funds lost through gambling activities are final – no refunds for bets placed
- Won Bets: Winnings are paid as per gaming rules – no refunds on winning bets
- Bonus Terms Violation: If you violate bonus terms and conditions, associated bonuses and winnings may be forfeited
- Player’s Choice: Funds deposited at your discretion cannot be refunded simply because you changed your mind
- Account Violations: If your account is closed due to Terms of Service violations, refunds may be denied
- Responsible Gaming Self-Exclusion: If you self-excluded for responsible gaming, deposits during self-exclusion period cannot be refunded
- Amounts Already Used: Once funds are used for any gaming activity, they cannot be refunded
3. Bonus and Promotional Refunds
Promotional Bonuses:
- Bonuses are subject to wagering requirements
- Bonuses cannot be withdrawn directly – they must be wagered/played through first
- Bonus terms are provided at the time of offer and must be accepted before claiming
- Unused bonuses may expire according to the promotional terms
- If you violate bonus terms, the bonus and associated winnings will be forfeited
- We reserve the right to cancel or modify bonus offers at any time
4. Dispute Resolution Process
If you believe an error occurred or you wish to dispute a transaction:
Step 1: Contact Support
Email us at support@mahadevonlinesbook.com or WhatsApp at +91-[Your Phone] with:
- Your account email address
- Specific transaction date and amount
- Clear description of the issue
- Screenshots or evidence if available
Step 2: Investigation
We will investigate your claim within 5-7 business days and:
- Review transaction logs and account history
- Verify the nature of your complaint
- Collect evidence and documentation
- Make a determination based on our findings
Step 3: Decision and Communication
We will communicate our decision via email within 10 business days with:
- Clear explanation of our decision
- Details of any refund approved
- Processing timeline for approved refunds
- Information on appeal process if denied
Step 4: Appeal (if denied)
If your claim is denied, you may appeal within 15 days by:
- Providing additional evidence
- Requesting escalation to management
- Providing additional context or information
5. Chargebacks and Payment Disputes
Chargeback Policy:
- If you dispute a charge with your bank or payment provider, we will investigate the chargeback
- Chargebacks that are found to be invalid may result in account suspension or permanent closure
- Fraudulent chargebacks are taken seriously and may result in legal action
- Chargeback fees will be deducted from your account
6. Responsible Gaming Refunds
Self-Exclusion:
- If you self-exclude for responsible gaming reasons, we will not refund active deposits
- However, unused funds (not wagered) can be withdrawn
- Your account will be suspended for the self-exclusion period (minimum 6 months recommended)
- To reopen after self-exclusion, you must contact support and confirm awareness of previous exclusion
7. Refund Processing
Approved Refunds Are Processed As Follows:
- Processing Time: 2-7 business days after approval (depending on payment method)
- Original Payment Method: Refunds are returned to your original payment method when possible
- Currency: Refunds are issued in the same currency as original deposit
- Confirmation: You will receive an email confirmation when refund is processed
Processing Status Check:
You can check the status of your refund by:
- Logging into your account and checking transaction history
- Contacting support with your refund reference number
- Checking your bank account or payment method statements
8. Cancellations and Refunds Before Using Funds
If you deposit funds but have NOT yet used them for any gaming activity:
- You can request a full refund of your deposit
- The refund will be processed within 2-3 business days
- No questions asked for unused deposits
- A cancellation is final and cannot be reversed
9. Exceptions and Special Circumstances
In special circumstances, we may approve refunds or exceptions that are not covered by standard policy:
- System or technical errors that resulted in unintended transactions
- Fraudulent activity on your account discovered by our security team
- Payment processing errors or double-charging by payment providers
- Compliance with legal or regulatory requirements
- Goodwill gestures for loyal customers (at our discretion)
10. Account Closure and Final Refund
If you close your account:
- Any remaining balance will be refunded within 5-7 business days
- Refund will be sent to the original payment method
- You will receive a confirmation email with refund details
- Account closure is permanent and cannot be reversed
- Any unclaimed refunds will be held for 1 year before being forfeited
11. Tax Implications
Important Note: Winnings and gaming activity may have tax implications depending on your jurisdiction. We recommend consulting a tax professional regarding your gaming winnings.
12. Modification of Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting. Continued use of our services indicates acceptance of the modified policy.
13. Contact Us
For refund-related inquiries, please use the contact form on our website.
Response Time: Within 24 business hours
14. Legal Recourse
If you believe we have violated this policy or your rights, you may:
- Appeal our decision through our internal appeals process
- File a complaint with relevant regulatory bodies
- Seek legal remedy through arbitration or courts (governed by Indian law)
This Refund Policy is designed to be fair to both players and the Company. By using our services, you acknowledge that you have read, understood, and agree to this policy.
Last Updated: August 21, 2026